Privacy Policy
Last updated: January 2026
Introduction
Easy Financial Services ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
We are authorised and regulated by the Financial Conduct Authority (FCA 744119) and are registered as a data controller with the Information Commissioner's Office.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name, address, email address, and telephone number
- Date of birth and National Insurance number
- Employment details and income information
- Bank account and financial information
- Property details and mortgage requirements
- Credit history and existing financial commitments
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Device information
How We Use Your Information
We use your personal information to:
- Provide mortgage advice and arrange mortgage products
- Assess your suitability for different mortgage products
- Communicate with lenders on your behalf
- Comply with our regulatory obligations
- Send you updates about your application
- Improve our services and website
- Prevent fraud and money laundering
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: To provide our mortgage advice services
- Legal obligation: To comply with FCA regulations and anti-money laundering laws
- Legitimate interests: To improve our services and prevent fraud
- Consent: Where you have given specific consent for marketing communications
Information Sharing
We may share your information with:
- Mortgage lenders and insurance providers
- Credit reference agencies
- Our regulatory bodies (FCA, ICO)
- Professional advisers (solicitors, accountants)
- Service providers who assist with our operations
We will never sell your personal information to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, and as required by law. For mortgage advice records, we are required by the FCA to retain records for a minimum of 3 years after our relationship ends, though we may retain them longer for legal and regulatory purposes.
Your Rights
Under data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data (in certain circumstances)
- Restrict processing of your personal data
- Object to processing of your personal data
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Cookies
Our website uses cookies to enhance your browsing experience. For more information about how we use cookies, please see our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: contact@easyfinance.uk.com
- Phone: 020 3793 3355
- Address: Office 3, Skyline, Sheraton, Bath Road, Hayes, UB3 5BP
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.